FAQs: Customer Service, Refunds, Security and Privacy
Customer Service Policy
Vintage and Nostalgia Co are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days (within Australia); in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. For our complete shipping policy and rates please view our shipping page.
All prices shown are in Australian dollars - AUD and include a 10% GST (Goods and Services Tax). GST will be removed at the checkout for orders shipping outside Australia.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised. Please keep in mind our vintage products – marked Vintage – are old and pre-loved, this gives them a great character but also means they may not work as effectively as the day they were first made or may be marked. Please read all product descriptions carefully, especially when purchasing from our vintage range as we will have detailed any flaws, marks or defects that may be present due to the age of the product. So please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong decision when ordering any of our product range.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Vintage and Nostalgia Co your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact Rob or Caroline at Vintage and Nostalgia Co at email@example.com.
All images, artwork, graphics and content are copyright of Vintage & Nostalgia Co Pty Ltd. Reproduction is not permitted unless previously authorised.
Image Screen Reproduction
Please be aware colours of images may vary slightly from actual products due to photography and varying digital screen resolutions and quality. No responsibility can be taken for variations in colours of products you receive and those represented on computer screens. Every care has been taken to be as accurate as possible.